How it Works

For customers looking for one-of-a-kind luxury here is our custom process explained.

Q&A

In this first critical step we talk with you to discuss your project in detail. We ask a lot of questions. What space is this product for? Where in the space with the product be located? Is there a design style we need to consider? Are we working with an existing application like a fireplace, or range? What is your budget? What is your timeline? Share your photos of the existing space, images of spaces you dream of, share your Houzz Ideabooks and your Pinterest Pages. This information will serve as the creative spark that gets us inspired to design your project.

Concept

Based on our first meeting, our lead designer develops concepts and then sketches of the proposed project. We look at structure, proportion and scale, install specifications, materials, color, finish, embellishments, manufacturability, timing to manufacture, best and most economical way to ship, ease of installation, among other things when designing your custom product.

We present a concept to you and discuss and modify if necessary.

Create

We refine our sketches to formal drawings, specifying all the details required by our artisans to make your custom product. We give you a final drawing, budget, and timeline. Once you approve it, we build it

Build

This is where we turn your creation into a reality. If you’re in the area we invite you to come take a tour of our shop so you can see the process for yourself. Our modern production facility is equipped with state-of-the-art machinery, yet it is still the anvil, forge, and craftsman that are at the heart of our business. Our artisans take the raw materials they need for your project, use the tools necessary to craft the item, and the skill and expertise to turn your creation into a reality. Some call this magic, we like to think of it as talent, skill, and hard work.

Shipping & Installatioin

This is where the magic comes into play and we don’t call our shipping guru a guru for nothing. Just as our artisans handcraft your product our shipping expert handcrafts a shipping container for you project, we never try to fit a round peg into a square hold, or make your product fit into premade box. One of our recent customers commented to us: “It showed up in a crate well protected. I felt like I was opening an architectural relic.”

Once you get your product we provide you with everything you need to install yoru new product easily and seamlessly into your space. And our sales specialist is available to help should you need.